IT Support Specialist, New York

 

Atelier Ten is an environmental and lighting design consulting firm. We are seeking a full-time IT Support Specialist to join our New York office. The IT Support Specialist will report to the Chief Information Officer (CIO) and provide basic system administration and end-user helpdesk support across multiple offices. We are looking for a confident and skilled professional with excellent communication skills, a roll up the sleeves and get the job done mentality, and the ability to execute tasks with minimal supervision.

 

Core responsibilities

  • Provide end-user hardware, software, and network access support with an emphasis on customer service and formulation of effective and efficient solutions.
  • Perform general support and network administration (including backups, security management, user account management, e-mail systems, network connectivity, office systems, and applications support).
  • Monitor data center health using preexisting management tools and respond to hardware issues as they arise;  Maintain servers as needed.
  • Desktop/laptop build-outs, configuration, support, and maintenance.
  • Purchase software and hardware in coordination with CIO and local office managers
  • Roll out hardware and software (including license management) in coordination with local office managers to ensure optimal deployment of resources.
  • Perform routine/scheduled audits of systems (including all backups), hardware, and software.
  • Assist in the maintenance of IT infrastructure and networking to ensure optimum availability
  • Regularly communicate project status, activities, and achievements.
  • Develop and document policies, technical tools and procedures.
  • Other IT-related duties as assigned.

 

Qualifications

  • Bachelor’s or Associate’s degree in an IT-related field or commensurate experience
  • 3+ years IT support experience including Microsoft environment, network administration and helpdesk
  • Proven IT work experience and requisite internal customer service skills
  • Engaging individual, who listens well, is responsive, solutions focused and results oriented
  • Superb at managing time, prioritizing work, and providing timely responses to stakeholders
  • English language fluency (both spoken and written) with excellent communication abilities

 

Required Knowledge

  • Office/Microsoft 365
  • MS Active Directory/Azure
  • General networking/security
  • Support in a Microsoft Windows environment
  • Experience with remote management solutions
  • Experience with ticketing and documentation systems

 

Preferred Knowledge

  • Fortinet (Router/Switches/Wireless APs)
  • Sonicwall Endpoints
  • PDQ Inventory/Deploy
  • PRTG
  • Experience using RMM solutions (Ninja RMM preferred)
  • Bitdefender Gravity Zone
  • Mimecast
  • Powershell & Scripting
  • Certifications (MS/Cisco/etc)

 

Benefits

Great work-life balance, Competitive pay, benefits, and perks

 

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